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(More customer reviews)AMAZON.COM BUYERS BEWARE! Do not think just because you are ordering through Amazon.com, that you have their guarantee or protection. They used a third party to fill my order on Dec. 21, 2009 for 2 Atrend sub boxes, and somehow between my order online and communication to distribution, two companies picked up on it. The 2 boxes I SHOW an invoice order for, through Price Pros, were delivered on Dec. 24, and Dec. 30th, confirmed as ONE ORDER HISTORY on Amazon.com. Somehow, another company duplicated that information on the same night, and Electotronics sends 2 more Atrend sub boxes in the amount of $157.44 during the middle of January 2010, which I DID NOT ORDER! By this point my son had already secured scheduled installation of the Atrends in his possession.
There is obviously a mix-up somewhere between Amazon and distribution because the Packing Slips for BOTH companies are identical in form, shading, wording, Titled- DISTRIBUTION CENTER USA, they have the same 13 digit spaces for the Order Number starting with the same 0107...everything is the same with the exception of the name in "Bill To" which is the company that shipped the items. And even though both of the companies got the order at the same time supposedly, and both charged my credit card on Dec. 22nd, the packing slip for Electotronics shows an order date of Dec. 31, 2009...which is odd to charge a card before you get an order...just another inaccuracy. I ordered through Amazon.com on Dec. 21, 2009.
I have tried since the un-ordered Atrends arrived at my home from Electotronics--going on 4 months now--to resolve the issue; Amazon says it's a third party issue not theirs, Price Pro's does not claim to know of a company named Electotronics (both doing business in Oklahoma City, OK and Edmond, OK) and suggests I should get in touch with Amazon again; Then Amazon.com, after being understanding on the phone and saying they could help, sends an e-mail and decides they are not familiar with Electotronics and it is not their problem. I get a ph. Number and call Electotronics and explain my situation and am told they understand and that they will send me a RMA # with return directions by e-mail and I confirm my e-mail with them, because if you ship it back without an RMA # they will not accept the merchandise--But they never sent the e-mail with RMA # as promised, and after faxing supporting data to all 3 parties, no one responds to this day.
My Credit Card Co. cannot continue with the dispute of $157.44 because they (Electotronics) sent me the unsolicited merchandise. It needs to be in their possession, meaning I have to send it back...which again, according to their website instructions, they will not accept without a RMA #.
This has been nothing but frustration in dealing with all parties involved! My next step is the Better Business Bureau, informing their local media outlets where they do business, online links, and making sure future possible customers such as yourselves are not taken advantage of as I have been! If there is a positive outcome, I will update you. As of now, BEWARE! THEIR MISTAKES ARE YOUR LOSS!
L. Hendrickson - TN / April 5, 2010
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